Frequently Asked Questions
Yes, you can see a copy here. There is also a link in the menu and at the bottom of the page.
Event Location Selection
Thanks for asking! This is a very important question. If we arrive and the setup area is not appropriate we will not set up, but you will be charged a delivery fee.
Access: Please understand that the attractions can weigh hundreds of pounds. Because of this we have to be careful not to injure our crews or damage property as we are moving them around. The pathway to the site should be relatively level, with no stairs, hills or inclines steeper than what you would find on an average driveway. If the slope is steeper than what you would find on an average driveway, we risk losing control of the unit and having it run over people or through fences or walls. Speaking of fences, we cannot lift units over fences of any height. There cannot be any stairs along the path. Sometimes we can negotiate a step or two but that is all. Some units are so large and heavy that we cannot take them up even one step. Any doors or gates must be at least the minimum width recommended or we simply cannot deliver. There is no way to make the units smaller. The location should be relatively close to where our delivery crews park, you will be charged and additional fee if we have to wheel the units an excessive distance to the site.
Flat and Level: The site should be basically flat with no large holes or bumps. It should be free of sticks, roots, rocks.
Look Up: The site will need to have enough clearance overhead for the attraction. Pay attention to the location of utility lines and trees.
Power: Make sure that you have sufficient power within the required distance. If you have more questions, please visit the section on Electricity and Generators.
Water: If you have attractions that use water, please make sure that you have a hose supplying culinary water that will reach. If you have more questions, please visit the section on Water-Based Attractions.
Animals: Please clear the site of any animal droppings. If needed, please rinse away any remaining residue. Lock up any animals for the duration of the event. They often get excited and want to join everyone on the units, but their claws can puncture the vinyl and they sometimes chew on portions of the unit; either way, you won’t want to have to pay for the damages.
We are not responsible for sprinkler lines or their repair. If you mark the location the sprinkler lines we will do our best to miss them, but we do not repair or replace any damaged lines or sprinklers.
Utility lines are trickier. We recommend that you contact Blue Stakes (either call 811 or visit bluestakes.org) and request that they mark the utility lines. They will tell you that we should contact them instead, but most residential events are held in the back yard and we cannot give them permission to enter your back yard, that is something that you have to do. Once Blue Stakes marks the locations of the utilities we can make sure that we avoid them.
Delivery and Set-up
Electricity and Generators
- You can ensure that you have enough power to run all of the attractions without worrying about how many circuits you have with how many amps each circuit carries.
- You can put the generator almost anywhere you want, so you don’t have to worry about how far an extension cord can reach.
Kids love waterfalls, so they will turn on as much water as they can. Please don’t let them. Using a lot of water on a slide is a bad idea. It is bad for the slide, it will destroy your yard, it costs a lot of money, and it is a huge waste of water in a desert environment.
Instead, you want to just barely crack open the valve until the drippers are constantly dripping or produce just a slow drizzle. If the water is running steadily, please turn it down until the water is just barely a drizzle.
Yes. A copy of our policy can be found here.