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Frequently Asked Questions

Placing Orders

Yes. The price includes a crew that will  deliver and set up the unit properly, and then come pick everything up after the event has ended. You simply tell us when and where you want your event and we will take care of everything else.
We offer packages for people who order multiple items, this gives you the flexibility to put together the package that is perfect for you. For more details, please call our customer service.
We are competitive as possible, but not all competitors are the same. We offer a full-service experience using commercial-grade inflatables, and we are fully insured. Many of our competitors offer cheap units, or they skip the insurance leaving you liable if anything goes wrong. That is why their prices are so low.
Just about everything! We have a wide selection of attractions that would be a perfect addition to any party, event, or celebration. We have provided rentals for birthday parties, charity events, church parties, corporate events, team building, company picnics, school carnivals and field days, grand openings, family reunions, summer camps, and much more!
That’s hard to answer because we have so many and they are all different sizes, ranging from units that would fit in a small room to units that are larger than some apartment buildings. Perhaps the best answer is just to browse our inventory, the measurements for each unit are posted on their product page.
Yes, some do. These requirements are listed on the product pages. You can also tell us what you are interested in and we can let you know if there are any special requirements.
Yes. Our website shows the real-time availablity of all of our attractions, making it easy for you to pick the perfect attraction for your event.
Absolutely! Just call 801-916-9988 and we would be happy to help you place your order and answer any questions you may have.
We take Visa, MasterCard, Discover,  and American Express. We also atake cash for a partial payment, but you must have a valid credit card on file first. We also accept checks from schools, government organizations, and most businesses.

Yes, you can see a copy here. There is also a link in the menu and at the bottom of the page.

Event Location Selection

Thanks for asking! This is a very important question. If we arrive and the setup area is not appropriate we will not set up, but you will be charged a delivery fee.

Access: Please understand that the attractions can weigh hundreds of pounds. Because of this we have to be careful not to injure our crews or damage property as we are moving them around. The pathway to the site should be relatively level, with no stairs, hills or inclines steeper than what you would find on an average driveway. If the slope is steeper than what you would find on an average driveway, we risk losing control of the unit and having it run over people or through fences or walls. Speaking of fences, we cannot lift units over fences of any height. There cannot be any stairs along the path. Sometimes we can negotiate a step or two but that is all. Some units are so large and heavy that we cannot take them up even one step. Any doors or gates must be at least the minimum width recommended or we simply cannot deliver. There is no way to make the units smaller.  The location should be relatively close to where our delivery crews park, you will be charged and additional fee if we have to wheel the units an excessive distance to the site.

Flat and Level: The site should be basically flat with no large holes or bumps. It should be free of sticks, roots, rocks.

Look Up: The site will need to have enough clearance overhead for the attraction. Pay attention to the location of utility lines and trees.

Power: Make sure that you have sufficient power within the required distance. If you have more questions, please visit the section on Electricity and Generators.

Water: If you have attractions that use water, please make sure that you have a hose supplying culinary water that will reach. If you have more questions, please visit the section on Water-Based Attractions.

Animals: Please clear the site of any animal droppings. If needed, please  rinse away any remaining residue. Lock up any animals for the duration of the event. They often get excited and want to join everyone on the units, but their claws can puncture the vinyl and they sometimes chew on portions of the unit; either way, you won’t want to have to pay for the damages.

Yes! Grass is our preferred outdoor surface. Please note that we use 24″ stakes that we drive about 18″ into the ground to hold the attraction in place.
Certainly! Just be aware of the size requirements, especially the height requirement, and the door size requirement of the largest unit. If you have any questions, please call us and we can help.
Most of our units can be setup on concrete or asphalt, though there are a few exceptions, such as the foam pit. If we are setting up on concrete or asphalt there is an additional charge because we have to use tarps and sandbags instead of stakes.
No. When we set up on dirt, it gets everywhere. It can ruin some attractions and we are unable to use the others again until we can power wash them.
No. Rocks and gravel wear through vinyl very quickly, and provide unsuitable surfaces for any of the other equipment.

We are not responsible for sprinkler lines or their repair. If you mark the location the sprinkler lines we will do our best to miss them, but we do not repair or replace any damaged lines or sprinklers.

Utility lines are trickier. We recommend that you contact Blue Stakes (either call 811 or visit bluestakes.org) and request that they mark the utility lines. They will tell you that we should contact them instead, but most residential events are held in the back yard and we cannot give them permission to enter your back yard, that is something that you have to do. Once Blue Stakes marks the locations of the utilities we can make sure that we avoid them.

Delivery and Set-up

Our standard delivery area is Salt Lake and Utah Counties, but we can deliver anywhere in Utah and some portions of Nevada, Wyoming and Idaho. We offer free delivery anywhere within a 25 mile radius from Thanksgiving Point in Lehi, Utah. Areas outside of this radius have a travel fee based on distance to offset the extra fuel and labor costs incurred in delivery.
Yes. You simply tell us when and where you want your event and we will take care of everything else.
No. When booking your event we ask that you put in the time that the event starts and ends. We will calculate the arrival time of the delivery crew from there based on how long it will take to set everything up. The only exception is if you need us to set up early so that we are out of the way at a certain time (e.g. school carnivals, etc.). In that case, please put the time that you want us to be finished and out of the way.
That depends on a number of factors, including the size of the order, how many rentals we have that day, travel distances, etc. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.
No. Our crews are trained to set up the units properly and safely to comply with safety and insurance requirements, and to make sure that no damage is done to the unit during use. If you move them you will be liable for any injuries that occur and any and all damage done to the unit.
Yes, but there is an additional charge to do so. Please also be aware that sandbags do not work as well as stakes, which means that the attraction will need to be shut down at lower wind speeds.

Electricity and Generators

That depends on what you order. Most items have their power requirements listed on their product page. Please note that one circuit may have multiple outlets. It is the number of circuits and their amperage that matters, the number of outlets is almost irrelevant. If you are unsure about what you need, give us a call and we can help you calculate your power requirements and make sure you are ready to go.
We actually bring our own heavy-duty 100 foot extension cords as part of our setup, but we are not able to go any further from the outlet than 100 feet. Due to the resistance in the cords, extending them further than 100 feet causes the cords and machinery to heat up and actually melt together. The customer is responsible for any damage caused by trying to extend one of our cords without our permission.
Maybe, maybe not. Renting generators provides two important benefits:
  1. You can ensure that you have enough power to run all of the attractions without worrying about how many circuits you have with how many amps each circuit carries.
  2. You can put the generator almost anywhere you want, so you don’t have to worry about how far an extension cord can reach.
If you are planning to use your own generator (or that of a friend), please call us. Many consumer grade generators do not supply enough power and will not run when we plug in to them. Please make sure that the generator is there when we arrive. We cannot wait for a generator to show up for more than a few minutes due to our delivery schedule. If the generator is not present we will proceed as if there is not enough power, as answered below.
That depends on how much power the generator generates and how much power all of the equipment will use. One of our generators can typically handle three blowers or two concession machines at the same time. If you call us we can help calculate your power load and how many generators you will need.
We will do everything we can to get as much of your order as possible set up and running but if we do not have enough power (the breakers keep tripping or the generators die), there is only so much that we can do. It is possible that you would not be able to use some or all of the attractions you rented. In this case, there is no refund. If we happen to have an extra generator on the truck (do not plan on this), we can rent it to you.  If not, we cannot leave an inflatable that has not been properly installed and safety checked. Again, there is no refund.
Some people like to turn the units off to get rid of the noise for a bit, but in general, inflatables are safer when they are inflated. The air in a unit helps to prevent punctures because the unit gives when something sharp contacts it. If an inflatable is laying flat on the ground, it is easier to puncture it because the ground gives something to press against. The are a couple of important exceptions to this rule. An inflatable should always be dropped when there are high winds or if it will be unsupervised for a period of time.

Water-Based Attractions

No. You must provide a hose that will supply potable (drinking) water. The hose must be long enough to reach the unit.
No. You Must use potable (drinking) water. Pressurized irrigation water has many contaminants in it that gets the units very dirty and causes the participants’ skin to itch. If you use pressurized irrigation water, we have to power wash the unit after your event. You will be charged for this cost.

Kids love waterfalls, so they will turn on as much water as they can. Please don’t let them. Using a lot of water on a slide is a bad idea. It is bad for the slide, it will destroy your yard, it costs a lot of money, and it is a huge waste of water in a desert environment.

Instead, you want to just barely crack open the valve until the drippers are constantly dripping or produce just a slow drizzle. If the water is running steadily, please turn it down until the water is just barely a drizzle.

We strongly recommend that you do not. Kids love waterfalls, so they will turn the water up all of the way if they can. Please don’t let them, it may cost you extra money and severely damage your lawn. A lawn can only absorb a certain amount of water before it becomes water-logged and turns to mud. As children continue to walk through these muddy areas, the mud holes become worse and worse, killing the grass and coating the attraction in mud. It will be your responsibility to have all of this mud cleaned off before we return, and this will be significantly harder if there is mud everywhere. If the unit isn’t clean, then you will be charged a cleaning fee to have us clean it.
Absolutely! The less water that is used the better it will be for the attraction and for your lawn.
No. Using water on an attraction that is designed to be used dry (such as a bounce house) can damage the unit. If you do so you will be charged for any damage done by the water and for any additional labor required to remove and recondition the unit to get it ready to rent again. We have other units that are designed to be used with water, including some that have integrated bounce houses. We will be glad to let you know what water units are available for you to rent for your event.

Safety

Yes. A copy of our policy can be found here.

Yes, if you obey the safety rules and instructions we give you. Safety is our top priority, and that can be seen from our track record. We ave been in business over ten years and we have only had one minor injury.
No, all of the vinyl in our units is 100% lead free.

Care and Cleaning

Yes! We are committed to making sure that you and your children play in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned, disinfected, and sanitized using commercial vinyl cleaners. As we are setting up we inspect once again to make sure that we didn’t miss anything.
We expect to pick up the unit in the same condition that it was delivered to you. A little grass is ok (it is almost impossible to get all of the grass out), but if there is a lot of grass, please sweep it out. If the unit is muddy, please use a hose and rinse off all the mud. If we arrive and the unit is excessively dirty, you could be charged a cleaning fee.
We spray all of our units with a disinfectant that kills the covid virus. In addition toileting this, studies have shown that the Covid virus dies quickly when exposed to sunlight.
You are not responsible for normal wear and tear on our units.  Sometimes seams can develop tears in high traffic areas over a period of time.  If this happens you are not responsible, but we ask that you please alert us at once so we can remedy the situation. If damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit. Please be aware that these are commercial grade unit and typically cost thousands of dollars.

Setting Up at Parks

We love setting up at parks, but not all parks allow inflatables or other attractions. Most parks require reservations. Be sure to contact the park office to secure your reservation and confirm that we are able to set up. There are no refunds for events cut short due because the attractions are not allowed.
Most parks do not have electricity. Even at parks that do offer power, it is often very difficult to determine how much power (amps) is available, and even harder to reset a breaker if one trips. If you want to set up at a park, we strongly recommend that you rent a generator. Please see the Electricity and Generators section for more details.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.